Your Job Rejection Emails Suck
(or But At Least You Told Me That I Didn’t Get The Job)
I recently went through a very lengthy job hunt. This is the same job hunt that prompted this mental head clearing rant I posted a few months ago (though I wrote the post back in February…I didn’t want to talk about the search while it was going on though), as well as the epitaph to my job from a couple of weeks back. Truth be told, it’s something I have no intention of going through again at any point in the near future. Even though I learned a lot during the job search process — some things good, some not — that would help me in future job searches, those things weren’t the thing that stuck with me once the search was finally done.
Of the 392+1As I mentioned in an earlier post, I received emails confirming my application submission for 392 jobs. There are at least 2 — likely quite a few more — jobs that I applied for that never sent a confirmation email. jobs I applied for between finding out our office was closing and when I was offered my new job, I received rejection emails for 108 positions. These rejection emails came at various points in the interviewing process2Most came before even a phone screening, but I had some phone screenings and a handful of interviews in there too., though all of them told me I wasn’t, for whatever reason, getting the job.
Just because I got 108 rejection emails out of 392+ jobs applied for doesn’t mean that I got offered 284 jobs. That would be ridiculous. What it does mean, however, is that 72.4% of jobs I applied for didn’t even bother to send any sort of communication letting me know that I didn’t get the job. Some of the companies that didn’t reply back didn’t mean much to me. They were just jobs I found on job boards that sounded interesting, so I applied. There were three companies that I applied for that were dream companies that I would have considered leaving a great job for. Of those three companies, only WordPress took the time to send me a rejection email3Nothing against the other two companies, hence not sharing who the other two companies are. But it was incredibly disappointing, particularly considering how both companies present themselves to their client base..
That said, there were still 108 rejection emails that I got. Most of those emails were form emails that looked something like this.
Thank you for your interest in 55555EX – Business Worker at The Business Company and for the time you took to submit your interest in this position. We carefully review hundreds of resumes daily, and while your skills and accomplishments caught our eye, we have decided to pursue other candidates.
However, this isn’t goodbye! Just as we value our customers, we also value you and appreciate that you considered The Business Company during your job search. We invite you to keep checking our careers website, as new opportunities are added daily.
We wish you much success as you continue your job search.
The Business Company Talent Acquisition Team
I understand that large organizations receive countless resumes on a daily basis. If that organization is telling me no without even giving a phone screening for the position, as the email above was for, I find this to be an acceptable email. Sure, it’s impersonal. And after you’ve received 12 of these emails from the same company4The company who wrote this particular form email employs a ton of people in Northern Ohio. As such, they have numerous job postings year round., it does come off as disingenuous. But that said, it’s not a bad email, per say.
On the other hand, there’s emails like this.
Thank you for submitting your application for the Business Worker position. We appreciate your interest in The Business Company.
We received numerous applications for this position and were not able to consider them all. Unfortunately, your application was not reviewed for this position.
We look forward to speaking with you in the future as new opportunities become available.
Thank you again for your interest and good luck in your job search!
The Business Company Talent Acquisition Team
While this wasn’t the worst rejection email I received5It wasn’t even the worst form email I got., it is representative of some of the most frustrating ones I got. To tell a candidate that the time they took to apply for your job was so wasted that you didn’t even look at their application is an embarrassing way to represent your company. Not only does that deter someone from applying to work for your company in the future, it also deters them from being one of your customers.
I recognize that not ever employer can take the time to give a personalized response to each and every applicant that applies for a job with a company. I also recognize that not every applicant to a position will meet the basic qualifications for the position they’re applying for6Oddly enough, I was better qualified for the job in the second email than the first one., hence complicating individualized candidate review processes. So how does a company make a rejection email better? Oddly enough, I think another form rejection email I received can point us in the right direction.
Thank you for your interest in the Business Worker position at The Business Company. Although you were not selected, we wish to thank you for presenting yourself for candidacy and encourage you to continue to review our employment opportunities at [website redacted] and apply for any position that meets your qualifications as they become available.
We sincerely thank you for your interest in becoming a member of the Business Company family and look forward to you presenting your candidacy again.
The Business Company Human Resources Group
When I got the email above the first time, I didn’t think much of it. I had applied for a position that was a massive reach for my qualifications and experience. I applied for three more roles with this company at various points in early 2018, only to get the same form email back each time. That said, this one never got on my nerves. If anything, I felt a bit uplifted when I read it. I think the main reason for this is one small section of a giant run-on sentence.
“Apply for any position that meets your qualifications as they become available.”
To me, this specific sentence reads as “hey…you didn’t get this role…but you should apply to the roles you feel you’d succeed in as you continue your job search”. After reading repeated form emails where I was told my qualifications didn’t exactly fit the role’s requirements7If I had a dollar for every “entry level” job where the job poster wanted 3-5 years or more of experience, I wouldn’t have needed a new job., seeing this sentence was a welcome light in the sea of frustration that was my job search. If you can’t, as a company, find a way to review every application8You should. or give a personalized rejection email to every candidate who isn’t considered, at least give them some encouragement to continue their job search on their terms.
Oh. And if you’re one of the companies that can’t be bothered to send rejection emails to people you’re not considering for a job, get your shit together. People don’t spend two hours filling out an application that has five essay questions to be ignored.
Update: Since writing this post in May, I received an email from a company I applied for back in February that was apparently just getting through their resume review process. It holds a special place in my heart because of this post, as you’ll see once you read it.
Thanks for your interest in the Business Worker position at The Business Company. We have reviewed your application. I must regretfully inform you that the position has been filled. However, we will maintain your resume on file for a one-year period. We will contact you should there be an opening that matches your profile during that time.
We wish to thank you for your interest in our company and wish you great success in your future endeavors.
via email only